BPO /Call Center Industry is building the knowledge base economy with young turks from all the sectors of the life are getting equal opportunity to be a part of High Income Earning Group professionals with die-to-work Attitude round -the -clock , a time clock professionals known as Zippies.

Zippies are new breed og IT Savvy Professionals Integrating Technology and Human skills at the best.

Be a professional Zippies.Wanna be a part of Zippies Club....

U can be one among the herd by getting training with VCA(Vijay Group)......

Highlights

• Build rapport and connect with customers
• Reduce escalated and repeat calls
• Delight upset and complaining customers
• Increase call productivity and quality
• If relevant, upsell and cross-sell

Training On

• The 32 Must PhoneRules


• The PILOT Call Monitoring Form
• Call Center Metrics and Industry Standards
• Optional E-mail and Web Agent Module
• Upselling and cross-selling techniques
• Customer recovery techniques
• Use of auto attendants and voice-mail
• Manage stress, image, and attitude
• Customer Satisfaction Checklist